Terms & conditions

Who these terms apply to

These terms apply to every quote, agreement and service from MartinHols.com, part of The Arrows (“I”), with a client (“you”). Anything different only counts if we agree it in writing. Email is fine. Your own general terms don’t apply.

Quotes and booking

A quote is valid for 30 days. The booking is confirmed when you accept the quote in writing, or when I confirm your request. The quote states the date, hours, location, deliverables and price.

If the plan changes, I will send an updated quote.

The work and delivery

I work with professional equipment and backup gear, in the style you see in my portfolio. I follow your brief and shot list where I can. I can’t guarantee specific shots at live events, because things happen fast.

Delivery times are in the quote. At events with fast delivery, I deliver high-quality, fully edited photos during the event. This usually relies on a good connection or on partners at the event, which we agree beforehand. The rest of the edited photos follow within 24 hours after the event, unless we agree otherwise.

Fees and payment

All prices are in euros and exclude VAT. Travel and extra costs are agreed in advance. Hours beyond the booking are charged at the agreed hourly rate.

Invoices are due within 14 days of the invoice date. For larger jobs I may ask for a deposit of 50% before the event. If a payment is late, the statutory commercial interest and reasonable collection costs apply.

Cancelling and rescheduling

Life happens. This is how I handle it:

• More than 30 days before the event: free of charge.
• 30 to 7 days before: 50% of the agreed fee.
• Less than 7 days before: 100% of the agreed fee.
• Moving the date: free if I’m available and you tell me more than 14 days before.

What I need from you

To do my best work I need:

• access and accreditation for the event, including backstage areas where agreed
• the schedule, a contact person and your shot list or priorities
• permission from the venue and organiser to photograph
• a safe place to work

Copyright and licence

I keep the copyright in all photos, under the Dutch Copyright Act. You get a non-exclusive licence for the use stated in the quote, normally your own marketing, communication, press and social media. The licence has no time limit, can’t be transferred, and doesn’t cover resale or stock use.

Please credit “Photo: Martin Hols” where that is reasonable, for example in press and on social media. Light edits such as cropping and colour matching for a platform are fine. Edits that change the meaning of a photo are not.

Other use, such as advertising campaigns or merchandise, needs an extended licence agreed in advance. For use without a licence, I charge an extra fee of 100% on top of the normal licence fee.

People and permissions

You are responsible for informing visitors that photography takes place and for the permissions needed at your venue. I am not liable for claims that come from restrictions I was not told about.

Portfolio and promotion

I may use the photos in my portfolio, on my website and social media, in awards and in my own promotion. If an event is confidential, tell me before the job and we will agree this in writing.

Raw files and archive

Raw files are not part of the delivery. I keep the edited photos for at least 2 years, but please keep your own copy.

Complaints

If something is wrong with the delivery, tell me in writing within 7 days. I will fix it where I reasonably can, for example with a new edit.

Liability

I am only liable for direct damage caused by my intent or gross negligence, up to the invoice amount excluding VAT. I am not liable for indirect damage, or for things outside my control such as a denied access, a cancelled act, weather, or equipment failure despite proper backup.

If I can’t make it, for example because of illness, I will arrange a replacement photographer of similar quality from my network. Nothing in these terms limits liability that the law does not allow me to limit.

Force majeure

If an event is cancelled or can’t go ahead because of circumstances nobody can control, neither of us is in breach. We will look together for a fair solution, such as a new date.

Privacy

How I handle personal data is in the privacy policy.

Governing law

Dutch law applies. We will first try to solve any dispute together. If that doesn’t work, it goes to the competent court in the Netherlands.